Research · Product · Design · Concept case study
Lumina Health
+52% task completion- Client
- Lumina Health
- Industry
- Research
- Deliverable
- Concept case study
- Services
- UX ResearchProduct DesignDesign SystemUsability Testing
The overview
An accessible patient experience that makes complex care journeys feel simple and supportive.
01 · Challenge
Users were abandoning key tasks because navigation, language and system feedback were inconsistent.
02 · Solution
We used interviews and usability testing to redesign critical flows, the design system and accessible interaction states.
Illustrative outcomes
+52%task completion
36%fewer support requests
AAaccessibility target
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